Frequently Asked Questions
I cannot find the book that I want, which I believe to be published by Black & White Publishing. Is it not available?
In order to get our new website online as quickly as possible, we have prioritised titles published since 2010. We hope to add the remainder of our titles in the new year.
Do I need an account with Black & White Publishing or Paypal to complete my order?
No, simply select 'Checkout as a Guest' on either our website, or on the Paypal website when placing your order. All payments are handled via Paypal, but you do not need a Paypal account to pay for your books.
How much do I need to spend to qualify for free delivery?
All orders over £15 qualify for free delivery in the UK & Ireland. If you qualify, this option will be presented to you at the checkout. All other orders will be charged at £1 per order.
How long will my order take to come?
We ask that you allow up to 7 working days for your item to reach you. Generally, we aim to dispatch your order within 2 working days, so would hope it will reach you before this.
I live outside of the UK & Ireland, can I order books from you?
Unfortunately, due to distribution costs, this is not possible at this time.
I have made a mistake with my order, who should I contact?
Please call us on 0131 625 4500 or e-mail firstname.lastname@example.org as soon as possible.
I have a problem with my order or delivery, who should I contact?
Please call us on 0131 625 4500 or e-mail email@example.com.