FREQUENTLY ASKED QUESTIONS
I cannot find the book that I want, even though I believe it is published by Black & White Publishing?
Some older titles have not yet been added to our new website. If you cannot find a title that you expect to find on our website, please contact firstname.lastname@example.org and we will do our best to help you.
How much is delivery and when will my order be dispatched?
Please see the Shipping page for further info.
Unless otherwise advertised, we aim to dispatch all items within 7 working days.
Where do you ship to?
We ship to the UK and countries in Europe. A full list of countries and shipping rates can be found on the Shipping page.
I have ordered an eBook or Audiobook, how do I download it?
Please see the eBooks & Audiobooks page for further info.
I have made a mistake with my order, who should I contact?
Please call us on 0131 625 4500 or e-mail email@example.com as soon as possible.
I have a problem with my order or delivery, who should I contact?
Please call us on 0131 625 4500 or e-mail firstname.lastname@example.org.
I would like to return my order, or my item is damaged or faulty.
Please see the Refunds & Exchanges page for further details.
Can I get a signed copy of one of your titles?
Unless advertised on the product page, signed copies are not available to order.
Are your books also available to purchase elsewhere?
Yes, our books are widely available from all good bookshops. To order a book from your local bookshop or an online retailer, simply quote the ISBN of the book, and they should be able to source this for you, if it is in stock. In many instances, just the title or the author name should be enough.
Are your books also available as eBooks through other retailers?
Yes, where an eBook edition of a book is available, this will also be published on Amazon Kindle, iBooks, Kobo, Google Books, and many other eBook retailers.
I would like to contact an author, how do I do this?
Please use the Contact Us page, and we will pass on relevant queries where possible.
I am interested in having my work published by you, how should I go about this?
Please see the Submissions page, for details of our procedures.
I would like permission to quote, perform or use material from one of your books, how do I go about this?
Please use the Contact Us page, and your query will be dealt with by our Rights Manager.
I would like to stock your books in my shop. How do I go about this?
I would like to feature one of your authors or books in my publication or on my blog. How do I go about this?
I would like to host an event with one or more of your authors. How do I go about this?
I am interested in working for Black & White, or would like to take part in an internship. Who do I contact?
If we are recruiting for new colleagues, work experience or internship opportunities, these will be advertised on the Work Experience & Recruitment page.